PRIVACY SALES AND SHIPPING
Send your bank check or money order (shipped immediately) in U.S. funds
payable to Puppelove You may send your MasterCard, Visa or American
Express credit card number, expiration date, billing address (if
different from the shipping address), and your signature.
DO NOT SEND CASH.
Please include your daytime phone number and e-mail address with all mail orders.
VIA FAX; Fax your order with the same information as for the mail orders
including your telephone number. Our fax number is accessible 24 hours a
day @ 949-645-1080.
BY PHONE- Call Toll-Free (866) 472-6738 outside the United States Call 949-645-2218, M-F 9 AM - 5 PM Pacific Time.
If you're ordering, please have your credit card ready; we honor Visa, MasterCard. And American express
Ordering information is available on-line with complete catalogue and
price list. We accept MasterCard, Visa and American Express.
BACKORDERS- Although we try to keep our site updated regularly with all
the current products and availability, it is possible that we may run
out of stock from time to time. In the event we are out of a product you
have ordered, we will do our best to notify you as soon as possible.
Your credit card will not be charged until your order is shipped.
Before returning any item or if you have any questions regarding the
return or exchange of an item, please call our office for return
authorization number. You may return or exchange merchandise in new
condition, with original packaging, within 5 days of receipt.
WE CANNOT ACCEPT USED ITEMS AS RETURNS.
To return an item, send the item along with a copy of the invoice and an
explanation of why the item is being returned. Shipping/handling costs
are non-refundable. Sorry, returns cannot be accepted after 30 days.
Please note that orders are processed in the order they
are received. Depending on the order load, order-processing time may
vary. We will normally dispatch stock items within 1-2 business days.
International orders are generally a little longer. Most orders are
shipped within 24 hours from receipt of your order. We will make every
effort to get your order to you as soon as possible. Orders will be
shipped UPS ground. Customers from California will be charged a 7.75%
sales tax. Customers outside of California, no sales tax.
Express shipping is also available for an additional $9.95, depending on zip code
Next Day Air orders are available for an additional $24.95 depending on zip code
Please note that shipping/handling charges for returned orders will not be reimbursed.
Our products are not likely to be damaged in transit, but if there is
obvious damage, please notify UPS immediately. Request a damage claim
form. Call or e-mail us also so we are aware of the situation.
Each country has different customs regulations, duties and shipping
requirements. Shipping costs vary according to size and weight. To
accommodate international orders, please contact us via e-mail directly,
so we can advise you of delivery time, total and form of payment.